Age Restriction and Verification
At the time of registration, all players are required to confirm that they meet the minimum age requirement of 18 years. 8ubd reserves the right to request documentary proof of age at any stage, including during the standard KYC (Know Your Customer) verification process. Acceptable documents include a Bangladesh National Identity Card (NID), a valid passport, or a Bangladesh driving licence that clearly shows the player's date of birth.
Accounts found to belong to individuals under the age of 18 will be permanently suspended without notice. Any funds held in an underage account will be returned after deducting the value of any bonuses or promotional credits that were applied to the account. 8ubd takes its obligation to prevent underage gambling with the utmost seriousness and will co-operate fully with any legal authority investigating such cases.
Protecting Minors in Your Household
If you share a device or household with individuals under the age of 18, 8ubd strongly recommends that you never save your login credentials on shared devices, always log out of your account when you are finished playing, enable device-level parental controls or content filtering software, and keep your account password strictly confidential. These simple steps significantly reduce the risk of a minor accessing your account inadvertently.
Recognising Problem Gambling
For the vast majority of players, gambling on 8ubd is an enjoyable pastime — a way to engage with cricket betting during the BPL or T20 World Cup season, try a new slot release, or spend leisure time on live casino tables. However, for a minority of individuals, gambling can develop into a pattern of behaviour that causes genuine harm. Recognising the early warning signs is the first step toward regaining control.
Problem gambling does not always look the same for every person, and it does not necessarily involve gambling large amounts of money. A player spending modest amounts but feeling persistent distress, guilt, or preoccupation related to gambling may be experiencing a problem just as real as someone with significant financial losses. The following self-assessment questions can help you reflect honestly on your relationship with gambling:
If gambling is causing you or someone close to you distress, financial hardship, or harm to relationships, please reach out to the 8ubd support team immediately. Requesting a self-exclusion, a deposit limit, or a time-out period is quick, confidential, and always taken seriously. You will never be judged or discouraged for seeking help.
Responsible Gaming Tools
8ubd provides a suite of practical responsible gaming tools that give players direct, meaningful control over their gambling activity. These tools are available to every registered player and can be activated at any time without needing to contact support — although our team is always available if you need guidance on which tool is right for your situation.
Set a maximum deposit amount per day, week, or month. Once your limit is reached, no further deposits are accepted until the period resets. Reductions take effect immediately; increases require a 24-hour cooling-off period.
Take a short break from the platform for 24 hours, 48 hours, 7 days, or 30 days. Your account is suspended during the time-out period and reactivates automatically when it expires.
Permanently exclude yourself from 8ubd for a minimum of 6 months or up to 5 years. During exclusion, your account is fully suspended and cannot be reactivated before the chosen period ends.
Define the maximum amount you are comfortable losing within a set time period. When your loss limit is reached, your account is automatically restricted from further wagering until the period resets.
To access these tools, log in to your 8ubd account and navigate to Account Settings → Responsible Gaming. All tool activations are logged with a timestamp for your reference. If you encounter any difficulty activating a responsible gaming tool, contact our support team via live chat and the matter will be resolved within minutes.
Self-Exclusion Programme
Self-exclusion is the most comprehensive responsible gaming measure available on the 8ubd platform. When you initiate a self-exclusion, your account is suspended immediately and completely — you will not be able to log in, place bets, deposit funds, or receive promotional communications for the entire duration of your chosen exclusion period.
Available Exclusion Periods
- 6 months — A medium-term break recommended for players who have noticed early warning signs and want a meaningful pause to reset their relationship with gambling.
- 1 year — A longer break that provides sufficient distance to establish new financial and leisure habits without gambling involvement.
- 3 years — Suitable for players who have experienced significant harm and want a substantial period of separation from the platform.
- 5 years — The longest available fixed-term self-exclusion, appropriate for players dealing with serious problem gambling.
- Permanent exclusion — An irrevocable lifetime ban from the 8ubd platform. This option cannot be reversed under any circumstances. Choose this option only if you are certain you do not wish to return to gambling on 8ubd.
How to Initiate Self-Exclusion
You can request self-exclusion at any time by contacting the 8ubd support team via live chat or email at [email protected]. Simply state your username and your chosen exclusion period. The exclusion will be applied to your account within one hour of your request being received, and you will receive a confirmation notification. You may also initiate self-exclusion directly from your account settings panel under the Responsible Gaming section.
Important: Once a self-exclusion period has started, 8ubd will not accept any requests to shorten or cancel the exclusion before the chosen end date. This policy exists to protect you. If you attempt to open a new account during an active self-exclusion period and 8ubd identifies the attempt, the new account will be immediately closed and any deposited funds will be returned.
Deposit and Spend Limits
Setting a personal deposit limit is one of the most effective ways to ensure that your gambling activity stays within a budget you can genuinely afford. 8ubd's deposit limit tool lets you define a maximum amount in Bangladeshi Taka that can be deposited into your account within a chosen time frame. These limits apply across all payment methods, including bKash, Nagad, Rocket, Upay, Visa, and Mastercard — you cannot bypass a deposit limit by switching payment channels.
Limit Periods Available
- Daily deposit limit: Caps the total amount depositable within any 24-hour rolling period. Ideal for players who want tight day-to-day control.
- Weekly deposit limit: Caps deposits across a 7-day rolling window. A good balance for players who manage their budget on a weekly basis.
- Monthly deposit limit: Caps total deposits within a 30-day rolling period. Suitable for players who prefer to align their gambling budget with a monthly financial plan.
How Limit Changes Work
Reducing an existing deposit limit takes effect immediately and cannot be reversed for a minimum of 24 hours after the reduction is applied. This prevents impulsive decisions to increase limits during a losing session. Increasing a deposit limit requires a minimum 24-hour cooling-off period before the higher limit becomes active, giving you time to reflect on whether the increase is genuinely appropriate for your financial situation.
In addition to deposit limits, 8ubd also offers a loss limit tool that restricts gameplay once a defined loss threshold has been reached within a given period. This tool works independently of deposit limits and provides an additional layer of financial protection. Both tools can be used simultaneously for maximum budget control.
When setting deposit limits, we recommend using an amount that represents genuine discretionary spending — money you can afford to lose entirely without it affecting your essential living expenses, family commitments, or financial obligations. A useful approach is to determine your monthly discretionary leisure budget and allocate only a portion of it to gambling, treating any losses as the cost of entertainment rather than an investment to recover.
Time-Out and Cooling-Off Periods
A time-out is a short-term account suspension that gives you a defined period away from the 8ubd platform without permanently closing your account. Time-outs are useful when you feel that you have been gambling more frequently than intended, when a recent loss has left you feeling frustrated or tempted to chase, or simply when you want a structured break to reset your mindset.
During an active time-out, your 8ubd account is fully suspended. You will not be able to log in, make deposits, place bets, or access any game on the platform. All pending withdrawal requests that were submitted before the time-out began will continue to be processed normally. You will not receive any promotional emails or bonus notifications during the suspension period.
Available Time-Out Durations
- 24 hours — A brief pause for players who want to step back after an intense session or a frustrating loss.
- 48 hours — A weekend break or short rest period to interrupt a streak of frequent play.
- 7 days — A full week away from the platform, sufficient to establish a short-term routine change.
- 30 days — A month-long break for players who want a more substantial reset without committing to the longer durations of self-exclusion.
Time-out periods cannot be cancelled or shortened once they are active. When your chosen time-out period expires, your account will automatically reactivate. If you feel that a 30-day time-out is still not sufficient to address your concerns, we encourage you to speak with our support team about activating a formal self-exclusion instead.
Session Time Reminders
In addition to the formal time-out tool, 8ubd displays session duration notifications to remind players how long they have been actively gambling in a single session. These reminders appear at 30-minute, 1-hour, and 2-hour session marks. You can customise the frequency of these reminders through your account settings under Responsible Gaming preferences.
Getting Support and Help
If you believe that gambling is negatively affecting your life, your finances, or your relationships, reaching out for help is the most important step you can take. The 8ubd support team is available around the clock to assist players with responsible gaming concerns, and every interaction is handled with complete confidentiality and compassion.
The fastest way to reach the 8ubd responsible gaming team. Available 24/7 directly within the platform. Type "Responsible Gaming" when the chat opens to be immediately connected with a trained agent.
For non-urgent responsible gaming requests, including self-exclusion applications, limit adjustments, account activity reviews, or general wellbeing enquiries, contact us by email.
Prefer to message rather than chat online? Reach the 8ubd support team on WhatsApp. Support hours follow Bangladesh Standard Time (BST, UTC+6) around the clock.
All responsible gaming requests — whether for a time-out, a deposit limit reduction, a self-exclusion, or simply an open conversation about your gambling habits — are treated as the highest priority by the 8ubd support team. You will never be asked to justify your decision to take a break or reduce your activity. The team is here to support you, not to retain your spend at the expense of your wellbeing.
Seeking External Support: If you feel you need guidance beyond what 8ubd can offer directly, we strongly encourage you to speak with a trusted person in your life — a family member, friend, doctor, or counsellor — about your gambling habits. Speaking openly about gambling difficulties is a sign of strength, not weakness, and professional support can make a significant difference to recovery outcomes.
Safer Gambling Tips
Responsible gambling is not about abstaining from gambling entirely — it is about approaching gambling with the right mindset, clear limits, and an honest awareness of the risks involved. The following practical guidelines represent the foundation of a healthy approach to gambling on 8ubd.
- Gamble only with money you can afford to lose. Before you deposit, decide on a fixed entertainment budget for the session or period. Never use money allocated for essential expenses such as rent, food, bills, or family needs.
- Set limits before you start, not after. Decide in advance how much time and money you are willing to spend. Use the 8ubd deposit limit and session reminder tools to enforce these decisions automatically.
- Never chase losses. Losing is a natural part of gambling. Making larger or more frequent bets in an attempt to recover losses is one of the most common pathways into problem gambling. If you have hit your loss limit for the session, stop.
- Treat gambling as entertainment, not income. Gambling outcomes are determined by chance. It is not a reliable or sustainable way to generate money. Any winnings should be treated as a bonus, not an expectation.
- Take regular breaks. Step away from the platform regularly during longer sessions. Use the session reminder feature to prompt yourself to pause, stretch, and reassess whether you want to continue.
- Avoid gambling when emotional or stressed. Gambling while angry, anxious, depressed, or under the influence of alcohol tends to lead to poorer decision-making and increased risk of harm. Play only when you are in a calm, clear-headed state.
- Keep gambling in balance with other activities. Gambling should be one leisure activity among many — not the primary or sole source of entertainment and social engagement in your life.
- Be honest with yourself and those around you. Concealing gambling activity from family members is often an early sign that gambling has begun to cause harm. Transparency with people you trust helps maintain accountability.
8ubd is committed to providing a gambling environment that supports these principles. Our responsible gaming tools, trained support team, and proactive monitoring systems are all designed to help every player enjoy the platform safely and sustainably — whether they are betting on a BPL cricket match from Dhaka, spinning slots in Chittagong, or playing live casino in Sylhet.